1burl's Privacy Policy
1burl is committed to protecting your personal information — your privacy is ensured through SSL encryption and strict policies.
1. Introduction & Applicability
1burl is a secure and reliable online gaming and betting platform. We believe that protecting your personal information is a fundamental right. We therefore collect, store, and process your information in accordance with the highest security standards.
This Policy clearly describes the following:
- What types of information we collect and why
- How the collected information is used
- Who your information may be shared with
- How your information is kept secure
- Your rights and how to contact us
1burl's services are intended only for individuals aged 21 and above. We do not knowingly collect information from anyone under 21.
2. Information We Collect
While using the 1burl platform, we may collect the following types of information at various stages:
2.1 Registration & Identity Information
When you open an account on 1burl, we collect the following information from you:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Mobile number (linked to bKash, Nagad, or Rocket)
- Email address (optional, for communication)
- Chosen username and password
2.2 Financial Transaction Information
During deposits and withdrawals, we record details of the relevant payment method used. 1burl processes transactions only through bKash, Nagad, and Rocket. We never store your mobile banking PIN or full password.
- Transaction amount and time
- Payment method type and mobile number (masked)
- Transaction ID and reference code
2.3 Gaming Activity Information
Gaming-related information that is automatically stored in your 1burl account:
- Play history, bet amounts, and results
- Bonus and promotion usage records
- VIP tier progress and points
- Login time and session duration
2.4 Technical & Device Information
Some technical information is automatically collected when you access our platform:
- IP address and geographic location (at country level)
- Device type, operating system, and browser version
- Cookies and session data
- Referral source and page navigation data
3. Purpose of Using Information
1burl uses collected information only for the following legitimate purposes:
3.1 Service Delivery & Operations
- Creating, verifying, and managing your account
- Processing deposits and withdrawals (within 10–45 minutes)
- Ensuring bonuses and VIP benefits
- Uninterrupted operation of gaming services
3.2 Security & Fraud Prevention
- Detecting unauthorized account access
- Preventing financial fraud and scams
- Identifying multiple accounts
- Ensuring responsible gaming (including age verification)
3.3 Customer Service & Communication
- Providing 24/7 live chat and email support
- Resolving your requests and complaints
- Sending important account-related notifications
- Informing you about new promotions and offers (based on your consent)
3.4 Platform Improvement
- Analyzing and improving user experience
- Planning new games and features
- Identifying and resolving technical issues
4. Information Sharing & Third Parties
1burl never sells your personal information or transfers it to third parties for commercial purposes. However, your information may be shared in the following limited circumstances:
4.1 Payment Service Providers
Necessary information is shared with bKash, Nagad, and Rocket to complete financial transactions. These organizations follow their own privacy policies and we are not responsible for their use of your information.
4.2 Technology & Infrastructure Partners
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft are involved in operating our gaming platform. They receive only the limited information necessary for game operation.
4.3 Legal Obligations
We may be required to provide relevant information in response to a court order or a lawful request from a law enforcement authority. In such cases, we will endeavor to notify you in advance wherever possible.
4.4 What We Do Not Do
- Your information is never sold or rented to any advertiser
- Your information is not shared with unnecessary third parties
- Your information is not used for marketing purposes without your consent
5. Data Protection Measures
1burl has implemented technical and organizational measures in line with the highest industry standards to ensure the security of your information:
5.1 Encryption & Network Security
- SSL/TLS encryption is used for all data transmissions
- Sensitive information (passwords, payment data) is stored in encrypted form
- Firewalls and intrusion detection systems are active
- Regular security audits and vulnerability assessments
5.2 Access Control
- Only authorized staff may access your information
- Two-factor authentication is mandatory
- All access logs are stored and reviewed regularly
5.3 Data Backup & Recovery
- Regular backups stored in a secure location
- Disaster recovery plan implemented
- Redundant systems in place to prevent server downtime
In the event of a data security breach, 1burl will take prompt action and notify affected users in a timely manner.
6. Cookies & Tracking Technologies
The 1burl website uses cookies and similar technologies to improve your browsing experience.
6.1 Cookies We Use
- Essential cookies: required for login sessions and platform functionality
- Performance cookies: help monitor platform speed and performance
- Functional cookies: remember your preferences (language, settings)
- Analytical cookies: to understand user behavior and improve the service
6.2 Cookie Control
You can delete or block cookies at any time from your browser settings. Please note that disabling essential cookies may cause some core features of the 1burl platform to not work properly.
7. Data Retention Period
1burl retains your information only for as long as necessary:
- Account information: for as long as the account is active and for the minimum necessary period after closure
- Financial transaction records: for the period required by applicable law
- Gaming logs and history: for a defined period for audit purposes
- Communication history: for the period necessary considering the possibility of dispute resolution
After the retention period ends, information is securely deleted or anonymized in a way that makes it no longer possible to identify you.
8. Your Rights
As a 1burl user, you have the following rights regarding your own information:
8.1 Right to Access Information
You can find out at any time what information we hold about you. Upon a written request, we will provide you with a copy of your information.
8.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can request a correction. This change can be made through account settings or via the support team.
8.3 Right to Delete Information
In certain circumstances (for example, when closing your account) you can request deletion of your information. However, we may be required to retain some information due to legal obligations or audit requirements.
8.4 Right to Restrict Processing
You can request that the use of your information be restricted for specific purposes, particularly in the case of marketing communications.
8.5 Right to Lodge a Complaint
If you believe your information has been processed in violation of this policy, please contact us directly.
Contact our support team to exercise any of your rights. We will process each request as quickly as possible.
9. Protection of Minors
1burl is an adult platform intended only for users aged 21 and above. We take a strict stance against collecting or storing information from children and minors.
- Age is verified at the time of registration
- Additional verification is required for suspicious accounts
- Accounts found to belong to users under 21 are immediately closed and the associated data is deleted
If you become aware that a minor is using 1burl, please contact us.
10. Changes to the Policy
1burl may update this privacy policy from time to time in response to changes in technology, law, or business needs. When changes are made:
- The "Last Updated" date at the top of the policy will be changed
- For significant changes, you will be notified via email or a platform notification
- Continuing to use 1burl after any changes means you have accepted the updated policy
We recommend that you visit this page regularly and keep yourself up to date.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact 1burl's data protection team. Our support team is able to assist in both Bengali and English.
Email: [email protected]
Live Chat: Active 24/7 — support available in Bengali and English
When submitting a privacy-related request, please include your account username and registered mobile number so we can verify your identity quickly.